If you are a first-time user, please follow these simple steps to use the site:
Create a account by clicking on My Account above and then Create Account
Once logged in, browse the product categories on the left side of the page to find the item you would like
Once you are ready to order, select your size (if required) and fill out who the item is for (if you are ordering for yourself, please type in your full name)
When you have finished selecting products, choose Checkout to finish your order
Fill out the ship to and bill to information (Ship to location should be your Defender Direct office)
Choose the desired payment option
Complete your order
Orders placed through this site will be processed every Friday morning at 8:00 AM EST. Please note that multiple orders from a single Defender Direct location may be bundled together for shipping efficiency. All orders ship UPS Ground from our Indianapolis warehouse, and you should receive your order within 3 – 5 Business days.
Different Forms of Payment
Unlike ordering before, you will now have the opportunity to choose your method of payment! You may choose to pay with your own credit card or opt to be payroll deducted. If you select Payroll Deduction as the payment method for an order, the appropriate amount will be allocated to each employee and deducted from the next possible payroll cycle. By completing the order, the employee is authorizing the payroll deduction in the necessary amount.
If a product is defective or mis-shipped, please let us know within five business days and we will gladly replace it! However, any additional freight cost resulting from product returns/exchanges due to an employee selecting an incorrect size are solely the employee's responsibility. Please note that there is a size chart available for every product in the uniform program (look at the end of each product's description). No exchanges will be allowed between websites (Defender Gear vs Defender Direct Store). Exchanges must be for the same item or equal value.
Please do not hesitate to use the Contact Us form if you have any questions or concerns. We love to hear feedback on our products and what works or doesn't work for our employees.
Thanks for shopping with us!